Patricia Melvin Jussem

Department:

Fakulti Pengurusan Hotel dan Pelancongan

Email Address: patricia362@uitm.edu.my
Position: Pensyarah Kanan
Expertise: Tourism Marketing & support services
Status: Active
No. Research Title Status Date of
Completion
1. Dimensionality of Homestay Service Experience for Tourist Satisfaction. COM
2. Critical Service Encounters in UiTMCS: An Exploratory Investigation From Students' Perspective Using Critical Incident Technique COM 2002-08-20
3. The Financial Impact of The Homestay Tourism in selected villages COM 2012-12-31
4. Integrating LibQUAL and Kano Model for Library Service Excellence COM 2014-01-22
5. SUSTAINABILITY INDICATOR DISCLOSURE ON HOTEL WEBSITE: AN ISOMORPHISM FRAMEWORK COM 2014-12-14
       
No. Publication Title
Publication
type
Publication
date
SCOPUS/WOS/ERA
1. Student Satisfaction and Loyalty in Higher Education: A Critical Incident Analysis
PROCEEDING PAPER
PENDING
2. Service Quality and Tourist Loyalty in Hospitality Industry: Insights From Sarawak
PROCEEDING PAPER
2006-12-06
PENDING
3. Customer Demographics and Service Evaluation: A Critical Incident Analysis
PROCEEDING PAPER
2006-12-06
PENDING
4. Service Attitudes: Lessons Learnt from the Japanese
PROCEEDING PAPER
2011-10-31
5. Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students' Perspective Using Critical Incident Technique (CIT)
PROCEEDING PAPER
2003-08-26
PENDING
6. Royal Tattoo of Orang Ulu Indigenous Women in Borneo: An Art Preservation
JOURNAL ARTICLE
2012-12-01
7. Linking Service Quality to Tourist Satisfaction: A Case Study in Pulau Satang Besar Sarawak
PROCEEDING PAPER
2013-04-22
PENDING
8. LibQUAL-Kano Modelling for Library Service Excellence
PROCEEDING PAPER
2013-09-22
PENDING
9. Linking Service Quality to Tourist Satisfaction in Pulau Satang Besar
JOURNAL ARTICLE
2013-02-04
PENDING
10. Sustainability Disclosure on Malaysian Hotel Websites
PROCEEDING PAPER
2014-02-13
PENDING
11. Human Service Matters: A Cross-National Study in Restaurant Industry
JOURNAL ARTICLE
2013-12-31
PENDING
12. Socio-environmental Measurement for Tourist Service Experience
PROCEEDING PAPER
2016-11-21
PENDING
13. Measuring Tourist Experience for Homestay Tourism in an Emerging Market
PROCEEDING PAPER
2016-08-02
PENDING
14. Hotel Environmental Sustainability Practices within Institutional Theory Framework
JOURNAL ARTICLE
2016-12-31
PENDING
15. Socio-Environmental Dimensions of Tourist Service Experience in Homestays
JOURNAL ARTICLE
2017-06-01
YES
16. Job Satisfaction among Regional Specific Tourist Guides:Evidence from Malaysian Borneo
JOURNAL ARTICLE
2018-12-30
YES
Total SCOPUS/WOS/ERA
2
 
No. Innovation Title
Innovation
Category
1. Bidayuh Basket Quiver
Innovation
2. Talun Bark Beaded Bookmark
Innovation
3. Bidayuh Bookmark
Innovation

 

 


 

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