Firdaus Abdullah, Profesor, Dr

Department:

Fakulti Pengurusan Perniagaan

Email Address: dr_firdausabdullah@yahoo.com or fir@uitm.edu.my
Position: Timbalan Rektor Hal Ehwal Akademik
Expertise: Service quality, customer satisfaction, franchising, economic impact, entrepreneurship, strategic planning
Status: Transfered
No. Research Title Status Date of
Completion
1. Identifying and managing the dimensions of relationship marketing in foodservice industry COM
2. A Comparative Study on Students’ Performance across Campuses at UiTM OGN
3. Critical Service Encounters in UiTMCS: An Exploratory Investigation From Students' Perspective Using Critical Incident Technique COM 2002-08-20
4. Service Quality Survey For Sarawak Forestry Coorperation COM 2005-09-01
5. Measuring And Managing Franchisee Satisfaction: A Study Of Academic Franchising COM 2006-06-14
6. Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education COM 2006-08-04
7. Factors that contribute to success or failure of Bumiputera entrepreneurs COM 2007-07-01
8. Kajian Impak UiTM Sarawak 2007 COM 2008-07-31
9. Kecekapan Keuntungan Bank Perdagangan di Malaysia dalam Era Globalisasi dan Liberalisasi COM 2009-09-15
10. Developing and Managing Bank Service Quality (BSQ)Index COM 2009-09-15
11. Factors Influencing Successful Exports Performance: An Empirical Investigation on Malaysian Exporting Manufacturing Firms COM 2010-08-30
12. Developing a measurement tool for hospital service excellence COM 2012-03-16
13. IDENTIFYING AND MANAGING THE DIMENSIONS OF RELATIONSHIP MARKETING FOR THE FOODSERVICE INDUSTRY COM 2012-07-31
14. Identifying Islamic Marketing Principles and Their Impact on Customer Satisfaction COM 2014-01-02
15. Dimension Necessitated for the Total Quality Operations Management (TQOM) COM 2014-12-14
       
No. Publication Title
Publication
type
Publication
date
SCOPUS/WOS/ERA

1. The development of HEdPERF: A new measuring instrument of service quality for higher education sector
JOURNAL ARTICLE
2006-11-01
PENDING
2. HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education
JOURNAL ARTICLE
2005-10-01
PENDING
3. Managing service quality in higher education sector: A new perspective through development of a comprehensive measuring scale
PROCEEDING PAPER
PENDING
4. The development of HEdPERF: A new measuring instrument of service quality for higher education sector
PROCEEDING PAPER
PENDING
5. Measuring Service Quality in Higher Education Three Instruments Compared
JOURNAL ARTICLE
2006-06-01
PENDING
6. Measuring service quality in higher education: HEdPERF versus SERVPERF
JOURNAL ARTICLE
2006-04-02
7. Measuring and managing franchisee satisfaction: a study of academic franchising
JOURNAL ARTICLE
2008-08-08
8. Factors Contributing to the Success and Failure of Bumiputera Entrepreneurs
PROCEEDING PAPER
2007-12-05
PENDING
9. Factors Contributing to the Success and Failure of Bumiputera Entrepreneurs
PROCEEDING PAPER
2008-08-27
PENDING
10. Developing a framework of success of Bumiputera entrepreneurs
JOURNAL ARTICLE
2009-06-10
YES
11. Measuring market orientation in higher education: Student's perspective with cross-national validation
JOURNAL ARTICLE
2009-01-01
12. BLUE SEA: Building and Leading Uncontestable Educational-service through Service Excellence and Authenticity
PROCEEDING PAPER
2009-12-09
13. Measuring library service quality: Academic vs state library
PROCEEDING PAPER
2009-12-09
14. Measuring Service Performance with Bank Service Quality (BSQ) Index
PROCEEDING PAPER
2009-12-02
15. Bank Service Quality (BSQ) Index
PROCEEDING PAPER
2009-12-09
16. Measuring and Managing Franchisee Satisfaction: A Study of Academic Franshising
PROCEEDING PAPER
2009-03-14
17. Kajian Impak UiTM Sarawak 2007
PROCEEDING PAPER
2009-03-14
18. Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education
PROCEEDING PAPER
2007-07-03
PENDING
19. Identifying and Validating Dimensions of Service Quality for the Banking Industry in Malaysia
JOURNAL ARTICLE
2010-07-01
20. Measuring and Managing Franchisee Satisfaction: A Study of Academic Franchising
JOURNAL ARTICLE
2008-01-01
PENDING
21. Identifying the Dimensions of Customer Preference in the Food Service Industry
PROCEEDING PAPER
2011-09-16
22. Managing Service Quality with BSQ Index
PROCEEDING PAPER
2010-12-28
23. Factors Affecting Profit Efficiency of Commercial Banks in Malaysia
PROCEEDING PAPER
2010-12-05
24. Service Quality in Higher Education: A Review
JOURNAL ARTICLE
2011-01-01
25. Profit Efficiency & Competitiveness of Commercial Banks in Malaysia
JOURNAL ARTICLE
2012-06-01
26. Global Certification of Halal and Customer Preference
PROCEEDING PAPER
2012-07-11
27. Bank Service Quality (BSQ) Index: An Indicator of Service Performance
JOURNAL ARTICLE
2011-01-01
28. Identifying and Validating Dimensions of Service Quality for the Banking Industry in Malaysia
PROCEEDING PAPER
2010-03-15
29. The Truth Behind Success of Bumiputera Entrepreneurs; The Truth Behind Success of Bumiputera Entrepreneurs
BOOK
2012-10-11
30. Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students' Perspective Using Critical Incident Technique (CIT)
PROCEEDING PAPER
2003-08-26
PENDING
31. Identifying and Managing the Dimensions of Relationship Marketing for the Foodservice Industry
PROCEEDING PAPER
2012-03-12
32. Hospise Index: An Indicator for Hospital Service Excellence
PROCEEDING PAPER
2012-10-15
33. Road Map to Success: Developing a Success Model for Women Entrepreneurs - A Concept Paper
PROCEEDING PAPER
2012-11-05
34. Best Practices of Governance: The Case of State Statutory Bodies in Sarawak
PROCEEDING PAPER
2012-09-25
35. The Dimensions of Customer Preference in the Foodservice Industry
JOURNAL ARTICLE
2013-04-11
PENDING
36. Developing A Framework of Success for the Foodservice Industry in Malaysia
JOURNAL ARTICLE
2012-12-01
37. Developing a Service Culture-value Chain for Hospitals.
JOURNAL ARTICLE
2012-08-03
38. Edisi Khas sempena Penganugerahan Ijazah Kehormat Doktor Undang-Undang kepada YAB Pehin Sri Haji Abdul Taib bin Mahmud
OTHER PUBLICATIONS
2013-11-01
39. Exploring the Factors Contributing to Success of Women Entrepreneurs
PROCEEDING PAPER
2013-08-23
PENDING
40. Islamic-Based Marketing Strategies: Is there a Role for Certified Halal Standard?
PROCEEDING PAPER
2013-08-23
PENDING
41. Enhancing Customer Relationships in the Foodservice Industry
PROCEEDING PAPER
2013-10-19
PENDING
42. Managing Relationship Marketing in the Food Service Industry
JOURNAL ARTICLE
2014-05-08
YES
43. Managing the Dimensions of Relationship Marketing in the Food Service Industry
JOURNAL ARTICLE
2013-06-02
YES
44. Developing a New Framework of International Business Competence for SMEs
PROCEEDING PAPER
2014-04-24
YES
45. Postgraduate Colloquium 2014: Proceedings
BOOK
2014-01-01
46. Islamic Marketing Mix: The Critical Factors
PROCEEDING PAPER
2013-03-04
YES
47. Advancing Critical Factors in Islamic Marketing
PROCEEDING PAPER
2014-06-08
PENDING
48. Geo-Demographic Profile & Costumer Preference : A Study Of Foodservice Industry
PROCEEDING PAPER
2014-05-17
PENDING
49. Developing a HospiSE Scale for Hospital Service Excellence
JOURNAL ARTICLE
2014-02-25
PENDING
50. Culture of Excellence and Internal Service Quality in Higher Education
PROCEEDING PAPER
2014-04-21
PENDING
51. Quality Management and Performance Measurement: Issues and Challenges
BOOK
2015-01-01
52. Achieving Superior Operational Performance withTotal Quality Service Operations Management (TQSOM) Model
PROCEEDING PAPER
2014-04-24
PENDING
53. Malaysian Consumers' Cultural Dimensions and Brand Preferences: Why the Study is Needed?
PROCEEDING PAPER
2014-04-24
PENDING
54. Service Quality Dimensions: A Comparison of Public and Private Sectors in Malaysia
PROCEEDING PAPER
2015-08-11
PENDING
55. Banks' Lending Relationship Quality Index (LRQI) for the Small & Medium-Sized Enterprises: Review
PROCEEDING PAPER
2015-08-11
PENDING
56. International Business Competence in Small and Medium Enterprises (SMEs)
PROCEEDING PAPER
2015-08-11
PENDING
57. Identifying the Dimensions for Culture of Excellence in Higher Education
PROCEEDING PAPER
2015-08-11
PENDING
58. Developing Scales for Measuring Cultural Values in the Context of Consumer Research
PROCEEDING PAPER
2015-08-11
PENDING
59. Development and Validation of a Holistic Service Operations Management Instrument
PROCEEDING PAPER
2015-08-11
PENDING
60. Success Strategies In Islamic Marketing Mix
JOURNAL ARTICLE
2015-12-17
YES
61. IRSSM-6 The 6th International Research Symposium in Service Management "Service Imperatives in the New Economy: Service Excellence for Sustainability"
JOURNAL ARTICLE
2016-06-15
PENDING
62. The 4th Borneo Research Conference (BREC2016) "Developing as a Researcher by Building Research Skills"
PROCEEDING PAPER
2016-08-17
PENDING
63. Prioritising Service Quality Attributes for Biodiversity
PROCEEDING PAPER
2014-06-08
PENDING
64. Determining Potential Components of Culture of Excellence in Public Universities in Malaysia
PROCEEDING PAPER
2016-08-17
PENDING
65. Keusahawanan: Pengurusan dan Sistem Sokongan
BOOK
2016-01-01
66. INFOKAMPUS 73rd Issue
OTHER PUBLICATIONS
2017-01-02
67. INFOKAMPUS (74th Issue)
OTHER PUBLICATIONS
2017-07-01
68. InfoKampus 75th Issue
OTHER PUBLICATIONS
2018-01-01
69. InfoKampus 76th Issue
OTHER PUBLICATIONS
2018-07-01
70. Infokampus 77th Issue
OTHER PUBLICATIONS
2019-01-01
71. Self Review Portfolio 2018 Universiti Teknologi MARA Cawangan Sarawak
OTHER PUBLICATIONS
2019-03-08
72. Islam Di Borneo: Perspektif Ekonomi, Halal dan Pendidikan
BOOK
2017-01-01
73. Travelog Kembara Wali Songo: Dari Borneo Ke Tanah Jawa
BOOK
2019-01-01
74. Sejarah dan Perkembangan Wali Songo
BOOK
2019-01-01
75. Infokampus 78th Issue
OTHER PUBLICATIONS
2019-07-01
76. Melakar Kecemerlangan Institusi Masjid
BOOK
2019-01-01
77. Halal Operational Capabilities in Food Manufacturing Industry
JOURNAL ARTICLE
2020-02-29
YES
78. Islam di Nusantara: Pemerintahan, Ekonomi dan Pendidikan
BOOK
2020-01-01
79. Zakat & Kemiskinan: Teori, Hukum & Praktis
BOOK
2018-03-01
80. Banks' Lending Relationship Quality Index (LRQI) for the Small and Medium-Sized Enterprises: A Review
JOURNAL ARTICLE
2018-08-01
PENDING
81. Assessing of Operational Capabilities Impact on Proses Management in Halal Food Manufacturing Companies
PROCEEDING PAPER
2018-12-07
PENDING
82. Performance Measurement for Local Authorities in Sarawak
PROCEEDING PAPER
2015-08-11
PENDING
83. Determining Factors of Customers Preferences: A case of Deposit Product in Islamic Banking
PROCEEDING PAPER
2015-08-11
PENDING
84. Public Sector Service Quality: The Critical Success Factors
PROCEEDING PAPER
2014-04-21
PENDING
85. Customers' Deposit Decision in Islamic Banking: The Role of Ethics and Social Commitment
CHAPTER(s) IN RESEARCH BOOK
2016-01-01
86. Self Review Portfolio 2019 UiTM Cawangan Sarawak
OTHER PUBLICATIONS
2020-06-16
87. IJSMS Volume 5 No. 1 June 2020
OTHER PUBLICATIONS
2020-06-30
88. InnoSTRE 2020 Special Edition
CREATIVE WORK
2020-11-25
89. History and development of Wali Songo
RESEARCH BOOK
2020-01-01
90. Muslim Religiosity and Its Impact on Purchase Intention
JOURNAL ARTICLE
2021-03-19
91. Is There A Need for An Improved Religiosity Measurement Tailored to Consumer Research?
JOURNAL ARTICLE
2021-03-20
YES
Total SCOPUS/WOS/ERA
8
 
No. Innovation Title
Innovation
Category
1. Planting Material Smart Digger
Innovation
2. Banana Sucker Removal Device
Innovation
3. Strategic Development System (StraDev
Innovation

 

 


 

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