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| Publication Title | Development and Validation of a Holistic Service Operations Management Instrument |
| Author |
VOON BOO HO ABANG HAMIZAM BIN ABANG MOHAR FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU |
| Publication type | PROCEEDING PAPER |
| Name of book / journal | - |
| Conference Name | 6th International Research Symposium in Service Management (IRSSM-6) 2015 |
| ISBN / ISSN | 1694-092X |
| Publication date | 2015-August-11 |
| Organiser / Publisher | UiTM Sarawak |