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| Publication Title | LibQUAL-Kano Modelling for Library Service Excellence |
| Author |
VLOREEN NITY ANAK MATHEW VOON BOO HO PATRICIA MELVIN JUSSEM |
| Publication type | PROCEEDING PAPER |
| Name of book / journal | - |
| Conference Name | IEEE Symposium on Business, Engineering and Industrial Application (ISBEIA 2013) |
| ISBN / ISSN | 978479911639 |
| Publication date | 2013-September-22 |
| Organiser / Publisher | IEEE Malaysia IE/ IA Joint Chapter |