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| Publication Title | Empowering customer-contact service employees for quality service: Understanding a psychological measure and its antecedents |
| Author |
KUAN SIAW VUI VOON BOO HO |
| Publication type | JOURNAL ARTICLE |
| Name of book / journal | - |
| Conference Name | - |
| ISBN / ISSN | 16759303 |
| Publication date | 2007-November-01 |
| Organiser / Publisher | - |