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| Publication Title | Politeness Strategies in Openings and Closings of Service Encounters in Two Malaysian Agencies |
| Author | CAESAR DELWIS @ DEALWIS |
| Publication type | JOURNAL ARTICLE |
| Name of book / journal | - |
| Conference Name | - |
| ISBN / ISSN | 2229-872X |
| Publication date | 2012-September-01 |
| Organiser / Publisher | - |