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| Publication Title | Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students' Perspective Using Critical Incident Technique (CIT) |
| Author |
FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU VOON BOO HO PATRICIA MELVIN JUSSEM |
| Publication type | PROCEEDING PAPER |
| Name of book / journal | - |
| Conference Name | Conference on Scientific & Social Research (CSSR) 2003 |
| ISBN / ISSN | |
| Publication date | 2003-August-26 |
| Organiser / Publisher | Bureau of Research and Consultancy (BRC), UiTM |