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Publication Title Bank Service Quality (BSQ) Index: An Indicator of Service Performance  
Author ROSITA BT HAJI SUHAIMI
GLUMA ANAK SABAN
JAMIL BIN HAMALI
FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU
Publication type JOURNAL ARTICLE  
Name of book / journal
Conference Name
ISBN / ISSN 0265-671X 
Publication date 2011-January-01 
Organiser / Publisher