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| Publication Title | Managing Service Quality with BSQ Index |
| Author |
JAMIL BIN HAMALI GLUMA ANAK SABAN FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU ROSITA BT HAJI SUHAIMI |
| Publication type | PROCEEDING PAPER |
| Name of book / journal | - |
| Conference Name | 2010 International Conference on E-Business, Management & Economics (ICEME 2010) |
| ISBN / ISSN | 978-1-4244-8965-7 |
| Publication date | 2010-December-28 |
| Organiser / Publisher | Institute of Electrical and Electronics Engineers |