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| Publication Title | Customer Demographics and Service Evaluation: A Critical Incident Analysis |
| Author |
VOON BOO HO PATRICIA MELVIN JUSSEM |
| Publication type | PROCEEDING PAPER |
| Name of book / journal | - |
| Conference Name | IBBC 2006 |
| ISBN / ISSN | |
| Publication date | 2006-December-06 |
| Organiser / Publisher | UNIMAS |