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Publication Title | Public Sector Service Quality: The Critical Success Factors |
Author |
JAMIL BIN HAMALI FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU UMMI AMINAH BINTI ZAMHARI |
Publication type | PROCEEDING PAPER |
Name of book / journal | - |
Conference Name | Enhancing Growth and Productivity Through Best Practices in TQM Proceedings of the 18th International Conference on ISO9000 & TQM (ICIT) |
ISBN / ISSN | 962-86107-9-1-18 |
Publication date | 2014-April-21 |
Organiser / Publisher | UiTM Sarawak, APBEST Academy, International 5-S Organization (15SO) & Sirim Training |