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Publication Title Public Sector Service Quality: The Critical Success Factors  
Author JAMIL BIN HAMALI
FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU
UMMI AMINAH BINTI ZAMHARI
Publication type PROCEEDING PAPER  
Name of book / journal
Conference Name Enhancing Growth and Productivity Through Best Practices in TQM Proceedings of the 18th International Conference on ISO9000 & TQM (ICIT) 
ISBN / ISSN 962-86107-9-1-18 
Publication date 2014-April-21 
Organiser / Publisher UiTM Sarawak, APBEST Academy, International 5-S Organization (15SO) & Sirim Training