View Individual Publication Record

Publication Title Measuring Service Performance with Bank Service Quality (BSQ) Index  
Author ROSITA BT HAJI SUHAIMI
FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU
GLUMA ANAK SABAN
JAMIL BIN HAMALI
Publication type PROCEEDING PAPER  
Name of book / journal
Conference Name 11th International Business Research Conference 
ISBN / ISSN 978-0-980-4557-0-7 
Publication date 2009-December-02 
Organiser / Publisher World Business Institute