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Publication Title IRSSM-6 The 6th International Research Symposium in Service Management "Service Imperatives in the New Economy: Service Excellence for Sustainability"  
Author NG KUI CHOO
JAMIL BIN HAMALI
CHAN AI NYET
AFFIDAH BINTI MORNI
LEONG SIOW HOO
CHUNG SIEW MEE @ ELLEN CHUNG
FIRDAUS ABDULLAH @ KENNETH KEVIN AKEU
VOON BOO HO
SAIRA AK JOE
CORINA AK JOSEPH
LILLY AK METOM
LAU UNG HUA
AMELIA AK ALFRED TOM
DAYANG FARIDAH BINTI ABANG BOHARI
JOHN FRANCIS AK NOYAN
KIMBERLEY LAU YIH LONG
JACQUELINE SUSAN ANAK RIJENG @ REJENG
DAYANG ZARINAH BT AWG BOHARI
Publication type JOURNAL ARTICLE  
Name of book / journal
Conference Name
ISBN / ISSN 1877-0428 
Publication date 2016-June-15 
Organiser / Publisher