Voon Boo Ho, Profesor, Dr.

Department:

Fakulti Pengurusan Perniagaan

Email Address: bhvoon@uitm.edu.my
Position: Profesor
Expertise: Service Quality, Service Culture, Customer Satisfaction and Marketing Research
Status: Active
No. Research Title Status Date of
Completion
1. Dimensionality of Homestay Service Experience for Tourist Satisfaction. COM
2. Attitude and Experiences of the Nursing Students: An Empirical Exploration OGN
3. Critical Service Encounters in UiTMCS: An Exploratory Investigation From Students' Perspective Using Critical Incident Technique COM 2002-08-20
4. A Study on the Progress of the Diploma in Banking Studies (DIB) Graduates of MARA University of Technology, Sarawak Branch COM 2002-08-31
5. Market Orientation And Competitiveness: An Exploratory Study Of Manufactures In Sarawak(Incoporation With Kuching Chinese Chamber Of Commerce And Industry And Sarawak Manufacturer's Association) COM 2003-01-01
6. Service Quality Survey For Sarawak Forestry Coorperation COM 2005-09-01
7. Measuring And Managing Franchisee Satisfaction: A Study Of Academic Franchising COM 2006-06-14
8. Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education COM 2006-08-04
9. Influences of personal cultural values on expectations of restaurant service quality COM 2007-01-31
10. Library Service Quality Survey for Pustaka Negeri Sarawak COM 2007-01-31
11. Library Service Quality for Pustaka Miri COM 2008-12-04
12. Measuring web service quality of Malaysian companies COM 2009-04-02
13. Relationships among corporate website quality, visitor satisfaction and loyalty COM 2010-12-27
14. Developing a measurement tool for hospital service excellence COM 2012-03-16
15. Impact of Intellectual Human Capital and ICT on Bank Efficiency in Malaysia COM 2012-08-31
16. Integrating LibQUAL and Kano Model for Library Service Excellence COM 2014-01-22
17. Developing a multidimensional service experience model for Halal food restaurants COM 2014-01-22
18. Outcome-Impact Survey on the Public Awareness & Appreciation Programme and Traditional Knowledge Documenation Programme of Sarawak Biodiversity Centre COM 2014-01-30
19. Dissatisfiers and Actual Performance of Hotels with Poor Online Rating COM 2018-03-20
       
No. Publication Title
Publication
type
Publication
date
SCOPUS/WOS/ERA

1. From Factory To Market: Developing A Theoretical Framework for Strategic market orientation
JOURNAL ARTICLE
2003-06-30
PENDING
2. Critical Service Requirements for a Market-Oriented University: A Malaysian Case
PROCEEDING PAPER
PENDING
3. Market Orientation and Competitiveness of SMEs in Sarawak
OTHER PUBLICATIONS
2003-11-03
4. Teaching Summarizing Skills: Testing for a Student-Oriented Approach
PROCEEDING PAPER
PENDING
5. Voices of Students: A Customer-Focused Approach to Continuous Service Quality Advancement in igher Education
PROCEEDING PAPER
PENDING
6. Competing Through market Orientation
OTHER PUBLICATIONS
2006-10-09
7. Developing a Service-Driven Market Orientation Towards Service Excellence, Cambridge University, UK
PROCEEDING PAPER
PENDING
8. A Dynamic Performance Management Model for Local Councils
CHAPTER(s) IN BOOK
2006-08-22
9. Towards Service Excellence in Local Councils: A Market-Oriented Approach
CHAPTER(s) IN BOOK
2006-08-22
10. Adapting a Market Orientation Scale for Quality Service in Higher Education
PROCEEDING PAPER
PENDING
11. Student Satisfaction and Loyalty in Higher Education: A Critical Incident Analysis
PROCEEDING PAPER
PENDING
12. Understanding Foodservice Quality in Kuching
PROCEEDING PAPER
PENDING
13. Visitor Satisfaction on Longhouses in Sarawak
PROCEEDING PAPER
PENDING
14. Linking a service-driven market orientation to service quality
JOURNAL ARTICLE
2006-11-28
15. Towards a market-oriented manufacturing firm: A strategic approach using soft system methodology
JOURNAL ARTICLE
2006-06-30
PENDING
16. Advancing Service Quality of Higher Learning Institutions: An Empirical Study in Sarawak
PROCEEDING PAPER
PENDING
17. The Relationships of relationship Orientation, Cultural Intelligence and Customer Satisfaction in Multicultural Sarawak
PROCEEDING PAPER
PENDING
18. Service Quality and Tourist Loyalty in Hospitality Industry: Insights From Sarawak
PROCEEDING PAPER
2006-12-06
PENDING
19. Customer Demographics and Service Evaluation: A Critical Incident Analysis
PROCEEDING PAPER
2006-12-06
PENDING
20. Tourist Satisfaction on Kuching City: Insights for Urban Tourism Marketing
CHAPTER(s) IN BOOK
2006-08-22
21. Exploring for Customer-Perceived Market Orientation in Higher Education
PROCEEDING PAPER
22. Profit From Service Excellence
OTHER PUBLICATIONS
2007-08-13
23. Leveraging Service Quality in Foodservice Industry
OTHER PUBLICATIONS
2007-09-03
24. Critical service requirements for a market-oriented university
CHAPTER(s) IN BOOK
2007-08-22
25. SOFTQUAL as a measure for user-perceived software quality
PROCEEDING PAPER
PENDING
26. From service climate to organisationa performance: Evidence from Sarawak
PROCEEDING PAPER
PENDING
27. Empowering customer-contact service employees for quality service: Understanding a psychological measure and its antecedents
JOURNAL ARTICLE
2007-11-01
28. Leveraging library quality for academic excellence
PROCEEDING PAPER
29. Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia
JOURNAL ARTICLE
2007-11-26
30. Measuring and managing franchisee satisfaction: a study of academic franchising
JOURNAL ARTICLE
2008-08-08
31. Leveraging performance of service employee in retailing through total intelligence
PROCEEDING PAPER
2008-03-20
PENDING
32. Website quality and user satisfaction in distance learning
PROCEEDING PAPER
2008-03-20
PENDING
33. Towards service excellence in higher education: A market-oriented approach; Towards service excellence in higher education: A market-oriented approach
BOOK
2009-07-08
34. SMALL AND MEDIUM ENTERPRISES (SMEs) IN SARAWAK : STRATEGIES TO ENHANCE THEIR COMPETITIVENESS; SMALL AND MEDIUM ENTERPRISES (SMEs) IN SARAWAK : STRATEGIES TO ENHANCE THEIR COMPETITIVENESS
BOOK
2009-07-08
35. Linking service climate to organisational performance: Evidence from Sarawak
JOURNAL ARTICLE
2009-07-08
36. Exploring the determinants of Islamic banking service quality in Malaysia
JOURNAL ARTICLE
2008-01-01
37. Measuring market orientation in higher education: Student's perspective with cross-national validation
JOURNAL ARTICLE
2009-01-01
38. Confucian values for service excellence
CHAPTER(s) IN BOOK
2009-10-12
39. BLUE SEA: Building and Leading Uncontestable Educational-service through Service Excellence and Authenticity
PROCEEDING PAPER
2009-12-09
40. Measuring library service quality: Academic vs state library
PROCEEDING PAPER
2009-12-09
41. Factors influencing customer satisfaction and loyalty in the restaurant industry: Findings from Malaysia and India
PROCEEDING PAPER
2009-12-09
42. Effects of website quality on visitor satisfaction and loyalty
PROCEEDING PAPER
2009-12-09
43. Identifying the dimensions of website service quality
PROCEEDING PAPER
2009-12-09
44. Measuring and Managing Franchisee Satisfaction: A Study of Academic Franshising
PROCEEDING PAPER
2009-03-14
45. Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education
PROCEEDING PAPER
2007-07-03
PENDING
46. Identifying and Validating Dimensions of Service Quality for the Banking Industry in Malaysia
JOURNAL ARTICLE
2010-07-01
47. Market Orientation, Cultural Intelligence and Loan Performance: A Study in Malaysian Retail Banking
JOURNAL ARTICLE
2010-12-27
48. Developing and Validating a Multi-Item Scale for Measuring Website Service Quality in Malaysia
PROCEEDING PAPER
2010-12-16
49. WebServ Index: An Indicator for Visitor-Perceived Website Service Quality in Malaysia
PROCEEDING PAPER
2010-12-05
50. Timely Management Insights; Timely Management Insights
BOOK
2010-12-27
51. Role of Service Environment for Restaurants: The Youth Customers? Perspective
PROCEEDING PAPER
2010-12-07
52. Measuring Website Service Quality for Malaysian Companies
JOURNAL ARTICLE
2009-12-01
53. Customers' Perception of Restaurant Service Quality: Evidence from Malaysia
JOURNAL ARTICLE
2009-06-01
54. Service Attitudes: Lessons Learnt from the Japanese
PROCEEDING PAPER
2011-10-31
55. Market Orientation, Financial Management and Business Performance: Exploring the Relationships in Financial Sector
JOURNAL ARTICLE
2011-01-01
56. Service Environment of Restaurants: Findings from the Youth Customers
JOURNAL ARTICLE
2011-05-01
57. COPIA Index: A Composite Measure for Internal Audit Excellence
PROCEEDING PAPER
2011-07-26
58. Measuring and Managing Franchisee Satisfaction: A Study of Academic Franchising
JOURNAL ARTICLE
2008-01-01
PENDING
59. Marketing Research: Comprehensive ; Marketing Research: Comprehensive
BOOK
2012-08-22
60. Identifying and Validating Dimensions of Service Quality for the Banking Industry in Malaysia
PROCEEDING PAPER
2010-03-15
61. Critical Service Encounters in UiTMCS: An Exploratory Investigation from Students' Perspective Using Critical Incident Technique (CIT)
PROCEEDING PAPER
2003-08-26
PENDING
62. Hospise Index: An Indicator for Hospital Service Excellence
PROCEEDING PAPER
2012-10-15
63. Managing a Quality Campus: Challenges Faced by Universiti Teknologi MARA Sarawak
PROCEEDING PAPER
2007-12-04
PENDING
64. Developing a Service Culture-value Chain for Hospitals.
JOURNAL ARTICLE
2012-08-03
65. Nursing Disposition and Training Experienceof Student Nurses
PROCEEDING PAPER
2013-09-22
PENDING
66. LibQUAL-Kano Modelling for Library Service Excellence
PROCEEDING PAPER
2013-09-22
PENDING
67. Identifying Kindergarten Service Quality Dimensions: The Parent's Perspective
PROCEEDING PAPER
2014-04-24
PENDING
68. Developing a HospiSE Scale for Hospital Service Excellence
JOURNAL ARTICLE
2014-02-25
PENDING
69. Sports Service Quality for Event Venues: Evidence from Malaysia
JOURNAL ARTICLE
2014-05-06
PENDING
70. Measuring Culture of Service Excellence: The Development-Validation Journey
JOURNAL ARTICLE
2014-11-03
PENDING
71. Human Service Matters: A Cross-National Study in Restaurant Industry
JOURNAL ARTICLE
2013-12-31
PENDING
72. Serving the Local Community Customers: Evidence from Multi-cultural Malaysia
JOURNAL ARTICLE
2012-12-01
YES
73. Culture of Excellence and Internal Service Quality in Higher Education
PROCEEDING PAPER
2014-04-21
PENDING
74. Determinants of Contract Manufacturing Service Quality
PROCEEDING PAPER
2014-04-21
PENDING
75. Customer Emotional Experience with Restaurants: Findings from Multi-cultural Sarawak
PROCEEDING PAPER
2014-04-21
PENDING
76. Total Quality Management and Performance of SMEs in Sarawak
JOURNAL ARTICLE
2012-05-02
77. Expectation-based Teaching: An Action Research in English Report Writing
JOURNAL ARTICLE
2013-12-25
PENDING
78. Components of Customer Emotional Experience with Halal Food Establishments
PROCEEDING PAPER
2012-09-04
79. Hedonic Service Experience with Halal Food Restaurants
PROCEEDING PAPER
2013-09-22
PENDING
80. BEHAVE: A Multi-item Measure for Youths' Achievement Attitudes
PROCEEDING PAPER
2012-10-15
81. Achieving Superior Operational Performance withTotal Quality Service Operations Management (TQSOM) Model
PROCEEDING PAPER
2014-04-24
PENDING
82. Malaysian Consumers' Cultural Dimensions and Brand Preferences: Why the Study is Needed?
PROCEEDING PAPER
2014-04-24
PENDING
83. Identifying the Dimensions for Culture of Excellence in Higher Education
PROCEEDING PAPER
2015-08-11
PENDING
84. Developing Scales for Measuring Cultural Values in the Context of Consumer Research
PROCEEDING PAPER
2015-08-11
PENDING
85. Development and Validation of a Holistic Service Operations Management Instrument
PROCEEDING PAPER
2015-08-11
PENDING
86. IRSSM-6 The 6th International Research Symposium in Service Management "Service Imperatives in the New Economy: Service Excellence for Sustainability"
JOURNAL ARTICLE
2016-06-15
PENDING
87. Laporan Tahunan 2015 Penyelidikan dan Jaringan Industri (PJI)
OTHER PUBLICATIONS
2016-01-01
88. Owner Satisfaction as a Mediator between Service Quality and Behavioural Intentions in Low Cost Housing
PROCEEDING PAPER
2016-08-17
PENDING
89. The 4th Borneo Research Conference (BREC2016) "Developing as a Researcher by Building Research Skills"
PROCEEDING PAPER
2016-08-17
PENDING
90. Prioritising Service Quality Attributes for Biodiversity
PROCEEDING PAPER
2014-06-08
PENDING
91. Customer Satisfaction with Kedai Rakyat 1 Malaysia (KR1M)
PROCEEDING PAPER
2016-08-17
PENDING
92. Factors Influencing the Switching Behaviour of Telecommunication Customers
PROCEEDING PAPER
2016-08-17
PENDING
93. Determinants of Customer Loyalty for Telekom Malaysia Berhad Internet Services
PROCEEDING PAPER
2016-08-17
PENDING
94. Socio-environmental Measurement for Tourist Service Experience
PROCEEDING PAPER
2016-11-21
PENDING
95. Measuring Tourist Experience for Homestay Tourism in an Emerging Market
PROCEEDING PAPER
2016-08-02
PENDING
96. Factors Affecting Internet Banking Usage: The customer's Perspective
PROCEEDING PAPER
2016-08-17
PENDING
97. Exploring Tourist Experience of Homestays in Sarawak
PROCEEDING PAPER
2016-08-17
PENDING
98. Investigating the Determinants of Contract Manufacturing Service Quality for the F&B Industry
PROCEEDING PAPER
2016-08-17
PENDING
99. Identifying Kindergarten Service Quality Dimensions: The Relationship with Parents' Satisfaction and Loyalty
PROCEEDING PAPER
2016-08-17
PENDING
100. Determining Potential Components of Culture of Excellence in Public Universities in Malaysia
PROCEEDING PAPER
2016-08-17
PENDING
101. Improving the Service Operations of Fast-Food Restaurants
JOURNAL ARTICLE
2016-06-15
PENDING
102. Laporan Tahunan 2016 Penyelidikan dan Jaringan Industri (PJI)
OTHER PUBLICATIONS
2016-12-31
103. Socio-Environmental Dimensions of Tourist Service Experience in Homestays
JOURNAL ARTICLE
2017-06-01
YES
104. Report-writing Disposition and Achievement Orientation: An Exploratory Research on the MUET Students
PROCEEDING PAPER
2017-12-06
YES
105. Disposition-Experience-Satisfaction Nexus for Innovative Training in Nursing
JOURNAL ARTICLE
2018-10-01
PENDING
106. THE IMPACT OF SERVICE QUALITY ON BUSINESS COMMITMENT IN CONTRACT MANUFACTURING SERVICES: AN EXPLORATORY STUDY OF F&B INDUSTRY IN MALAYSIA
JOURNAL ARTICLE
2020-03-31
YES
107. IJSMS Volume 5 No. 1 June 2020
OTHER PUBLICATIONS
2020-06-30
108. Online, Offline activities and Attitude of Virtual Communities
PROCEEDING PAPER
2021-03-06
109. Online, Offline Activities and Attitude of Virtual Communities
JOURNAL ARTICLE
2021-06-01
110. Individual Service Excellence for Better Performance: Evidences from MUET Students
JOURNAL ARTICLE
2021-10-15
YES
111. Sustainable Suburban Environment and Service for Happier Households
PROCEEDING PAPER
2021-07-28
YES
112. SUSTAINABLE SUBURBAN SOCIO-ECONOMIC SERVICE FOR HAPPIER HOUSEHOLD: DEVELOPING THE S4H2 MODEL FOR BATU KAWA
PROCEEDING PAPER
2021-07-14
113. Exploring the Readiness for Business Proposal Pitching Video Activity Using the Competition-based Learning Model Among Accounting Students.
JOURNAL ARTICLE
2021-12-02
Total SCOPUS/WOS/ERA
6
 
No. Innovation Title
Innovation
Category
1. WebServ Scale
Innovation

 

 


 

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