Department: | Fakulti Pengurusan Perniagaan |
| Email Address: | bhvoon@uitm.edu.my |
| Position: | Profesor |
| Expertise: | Service Quality, Service Culture, Customer Satisfaction and Marketing Research |
| Status: | Active |
| No. | Research Title | Status | Date of Completion |
| 1. | Dimensionality of Homestay Service Experience for Tourist Satisfaction. | COM | |
| 2. | Attitude and Experiences of the Nursing Students: An Empirical Exploration | OGN | |
| 3. | Critical Service Encounters in UiTMCS: An Exploratory Investigation From Students' Perspective Using Critical Incident Technique | COM | 2002-08-20 |
| 4. | A Study on the Progress of the Diploma in Banking Studies (DIB) Graduates of MARA University of Technology, Sarawak Branch | COM | 2002-08-31 |
| 5. | Market Orientation And Competitiveness: An Exploratory Study Of Manufactures In Sarawak(Incoporation With Kuching Chinese Chamber Of Commerce And Industry And Sarawak Manufacturer's Association) | COM | 2003-01-01 |
| 6. | Service Quality Survey For Sarawak Forestry Coorperation | COM | 2005-09-01 |
| 7. | Measuring And Managing Franchisee Satisfaction: A Study Of Academic Franchising | COM | 2006-06-14 |
| 8. | Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education | COM | 2006-08-04 |
| 9. | Influences of personal cultural values on expectations of restaurant service quality | COM | 2007-01-31 |
| 10. | Library Service Quality Survey for Pustaka Negeri Sarawak | COM | 2007-01-31 |
| 11. | Library Service Quality for Pustaka Miri | COM | 2008-12-04 |
| 12. | Measuring web service quality of Malaysian companies | COM | 2009-04-02 |
| 13. | Relationships among corporate website quality, visitor satisfaction and loyalty | COM | 2010-12-27 |
| 14. | Developing a measurement tool for hospital service excellence | COM | 2012-03-16 |
| 15. | Impact of Intellectual Human Capital and ICT on Bank Efficiency in Malaysia | COM | 2012-08-31 |
| 16. | Integrating LibQUAL and Kano Model for Library Service Excellence | COM | 2014-01-22 |
| 17. | Developing a multidimensional service experience model for Halal food restaurants | COM | 2014-01-22 |
| 18. | Outcome-Impact Survey on the Public Awareness & Appreciation Programme and Traditional Knowledge Documenation Programme of Sarawak Biodiversity Centre | COM | 2014-01-30 |
| 19. | Dissatisfiers and Actual Performance of Hotels with Poor Online Rating | COM | 2018-03-20 |
| No. | Innovation Title | Innovation Category |
| 1. | WebServ Scale | Innovation |