| Abstract |
The ability to communicate effectively is
essential in any workplace organization.
Workers are expected to employ suitable
communicative strategies in order to perform
productively. While having the knowledge of
communicative competence is useful, many are
still struggling to deliver information efficiently
when dealing with communication in the
workplace. Therefore, using the right approach
to scaffold communicative competence is
imperative to develop a collaborative mindset.
This project presents a pilot study of an
innovation named i-COMM Gear. This module
applies an inquiry-based learning approach
designed for working individuals who
experience difficulties and are seeking
confidence in communicating effectively in a
professional setting. The module consists of six
(6) subdivisions that aim to enhance workplace
communication ranging from the topics of
effective communication skills to handling
workplace conflicts. Some interesting features
include interactive role-play scenarios and
quizzes to encourage active participation in this
three-day programme. The results from the
survey generally revealed positive feedback
and acceptance of the modules presented in i-
COMM Gear. A large majority of the
participants reported favourable outcomes on
learner engagement, deeper learning, and
confidence towards workplace communication.
The novelty of this product lies in its flexible
and interactive resources that promote learning
through inquisition and investigation. Indeed, i-
COMM Gear is not only a useful inquiry-based
learning modality for working personnel but it
goes beyond the workplace setting as it also
benefits one in daily encounters.
Keywords: communicative competence,
workplace communication, inquiry-based
learning, collaborative learning
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